Translations not working

Is there something wrong with the Translations feature?

I requested a translation yesterday, did the same today, and I’m not getting the translated subtitle, even hours after.

translation might have errors sometimes, if you have an issue, please contact us mentionning what subtitle (send url to the subtitle) and in what language you are trying to translate

I’ll get notify, when I made request translation:
“You already requested this translation, please wait until it is ready. Let us know if it takes more than 30 minutes to complete 232244-fi-2027818”

I waited about 3hours, still no translate.