I was getting subtitles fine for free, then stopped. I joined VIP for $20, but when I try to download subtitle, Crew tells me I have no subtitle service installed. I used the same username and password as here. What is the problem??? Or do I need to cancel my acct and get $$ back??? HELP!
downtime can happen, we had some massive database crash
note that the service is free, you don’t need the VIP to use it, VIP is a mean to support us mostly, or if you need more than 20 subtitles per day
write to us to the support and we’ll gladly refund you
Hard to explain what is going on. About half the time when a subtitle will load and show up, it is not for correct movie. Often it will say ‘failed to download’, other times show no subtitles available. Not sure if problem is with OS or my Kodi/Crew? Guess I will email for refund.
as kodi is a local program we don’t have access to, we can’t really tell what’s hapening on your device
but we can have a look at the log, you didn’t even mention what version of kodi you use, what extension, what API…